terms and conditions

SERVICING | RESTORATIONS | POLISHING | SALES
  1. In these Terms and Conditions Steven Hale Watch Restorations Limited shall be referred to as “We”, “SHWR” or “Us” and the Customer shall be referred to as “You”.
  2. If you instruct us to undertake a repair and we advise you that work is required to give an estimate you shall have fourteen days from the date we give the estimate to you to cancel or to instruct us to proceed but if cancelled then a charge of £75 plus VAT will apply plus a £20 plus VAT carriage charge (where collection is not from our premises).  A minimum of five working days’ notice is required to prepare pieces for return.
  3. Notice to cancel or to proceed or any other instructions must be given in writing which includes email.
  4. Following instructions to proceed with works we will complete the repair within sixteen – twenty weeks unless otherwise agreed in writing.
  5. If we have not agreed to post the repaired piece to you, pieces must be collected from us within three weeks of us notifying you of completion.
    5.1 Posting of the pieces will be at your cost and risk and we shall not be responsible for items lost or stolen in transit.
    5.2 Any items not collected after this period will be subject to a storage charge of £3 plus VAT per day.
    5.3 In the event that the item is not collected after three months then we shall give written notice to you that if we do not hear from you within seven days of such notice we shall be free to dispose of the item as we consider appropriate, acting reasonably, and to retain the proceeds of sale without any obligation to account to you for sums received or to achieve any particular price for the item.
  6. Repairs are guaranteed for a period of twelve months from the date of repair.  Whether or not the piece is stated to be “waterproof” repairs are not guaranteed waterproof unless otherwise stated in writing.  Our guarantee does not cover any damage caused by neglect or abuse including exposure to water/moisture (save in the latter case where a waterproof guarantee is issued)
  7. You acknowledge that there is a risk of chipping or damage to watch dials or corroded case parts in assessing the cost of repair for estimate or in carrying out any repair instructed and we cannot be responsible for any such damage caused provided we have acted with reasonable skill and care in removing the mechanism.
  8. In engaging us you are deemed to have read and agreed to these Terms and Conditions as above.
  9. In any event, our liability will be limited to a maximum of £25,000.

Servicing

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Restoration

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Polishing

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Sales

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Valuations

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Buying and selling

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What our customers had to say

"Dear Jubal, Yes, Brian texted me yesterday with photos of the clock which he is hugely delighted with – much improved from the original present I gave him! Just like new he said! Thank you for all your courtesy and wonderful work. It has been a pleasure to have such service. I sing your praises everywhere."

Birte

What our customers had to say

"Apologies for the slight delay, but I wanted to thank you for forwarding the Invoice.  I also wanted to tell you that I’m pleased with the watch.  I love the sympathetic polish, which was enough to rejuvenate it, but it still looks appropriate for a vintage watch.  I didn’t notice the metallic blue sweep hand previously, but I like that too..!  Thank you to all who had a part in the transformation Jubal".

Marion

What our customers had to say

"Super to see you and thank you for handing over my father’s Rolex. A great deal of wonderful work has gone into it. It looks utterly super and authentic. I am delighted and I know he will be thrilled when he gets it back on Christmas morning. Thank you for all your efforts and please pass on my appreciation to the workshop who have done a tip top job."

Jeremy

What our customers had to say

"I am so pleased with my watch. I have spoken to many people about the first-rate work of SHWR and will continue to promote you to my friends."

Jane Martin

What our customers had to say

"All in all, the refurbishment has been beyond my own expectations, and allows long term continued use of this almost fifty year old watch gifted by my mother and father.May I personally thank you for your work to refurbish this watch which is very much appreciated."

S L