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Send us your watch in safety


How to request our Royal Mail Postal Service
SHWR FREE Postage Paid Pack
  • Contact us first by telephone 0207 495 3439 to discuss your watch servicing, polishing, repairs or restoration requirement. Or you can simply complete the postage request form below click here >
  • We will send you by return FREE protective postage paid packaging. Use this to send us your watch. Full instructions are included when you receive your postage pack.  Each pack is fully tracked and insured (up to £10,000). For higher value watches please contact us on 0207 495 3439. Do not send us your original watch presentation box and papers. Keep these safe with you at home.
  • If you would prefer to visit our workshop in Watford or our showroom in Central London in person with your watch, request an appointment click here >

Watch servicing starts from £260. Estimates are free, except for watches over 30 years old, where there is a fee of £90, fully redeemable when you go ahead with work. This allows us to examine your watch in detail and provide an accurate quote for its repair and the provision of any new parts required.

Postage is charged extra for polishing only.

How we return your watch to you
Watches will be returned by post. The cost of £24 for return postage, packing and insurance will be added to your quote and is payable whether you go ahead with work or not. Alternatively, you can collect your watch from either our London Showroom or Watford workshop, by arrangement.

Please be aware that restrictions apply on the shipping of certain brands to some countries, so please contact us prior to sending us your watch.

FREE postage pack request form

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What's the Make & Model of your watch?*
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What our customers had to say

"My great grand-father's Breguet was given to me by my father for my 21st birthday. 30 years later, post restoration by SHWR, it is in far better shape than I have ever seen it. SHWR's craftsmanship is immaculate. The firm is polite, professional and honest. Outstanding - I cannot recall another occasion when I have been so favourably impressed."


What our customers had to say

"I have just had my 1934 Rolex Oyster repaired. From start to finish I had full confidence in every one I had contact with at Steven Hale. They have been very efficient in identifying the problems at the initial examination and dealing with them as promised. There were no nasty surprises and unexpected complications along the way. Because of the age of my watch, spares are not available, and new parts have had to be made - all very expertly done. They even polished the gold case and my 86yr old watch now looks as good as new. You can certainly trust these people with your precious timepieces."


What our customers had to say

"Fantastic job repairing a family heirloom pocket watch which will now return home to Namibia.
The service was superb with detailed repair and service quote. Communication throughout was equally great leaving you with the confidence that you watch is in the best possible hands."


What our customers had to say

"I had bought a 1970s Pepsi GMT at auction and it needed some work. The lume on the hands was breaking up. Rolex UK wanted some hilarious price and threatened to replace the hands with new ones if their work failed - all at my expense of course. Steven Hale and co managed to repair the hands and maintain the original patina of the 40 plus year old watch which was of course crucial! Highly recommended."


What our customers had to say

"These are watch lovers and it shows. Their meticulous craftsmanship and expertise make them unique in London and I suspect that only in Switzerland may their equivalents be found. The experience of Steven Hale Watch Restoration begins with the talented and charming individuals who are client facing in South Molton Street and who instil a confidence that is consequently fully fulfilled. This firm represents unequalled talent in its field as well as exceptional client service. I have seldom recommended anyone with greater conviction."