Our accreditation from Rolex is recognition of the work and service we provide at SHWR. This enables us to be one of the few companies in the UK to use genuine Rolex parts to replace worn or broken parts within the movement of your watch so that your timepiece performs precisely and accurately as it always should.
We specialise in both modern and vintage Rolex watches. No matter the age or condition we can help restore or service your Rolex timepiece to working order. All our watchmakers are Rolex and WOSTEP (Watches of Switzerland Training & Education Program) trained. We continually undergo courses to perfect the craft and maintain the quality we strive for. Our workshops are inspected to ensure a high standard of working practice is taking place and also a safe and healthy environment for the watchmaker.
Send us your modern or classic Rolex watch for servicing, polishing, repairs or restoration. Request a FREE insured postage paid pack here.
Our training and specialist equipment allows us to fully service and repair Rolex models such as the Submariner, GMT, Datejust, Day/Date, Air King, Precision and Explorer.
Steven Hale Watch Restorations are highly trusted and respected in the watch industry. All our servicing and repairs come with a two year guarantee.
"Just to confirm my Rolex has been delivered & looks absolutely spot on. I’d like to express my thanks to yourself & to all at SHWR for the excellent all round professional service - it’s been much appreciated. With your workload backlog I doubt that your Company needs any further recommendations or endorsements, but should you ever want one please don’t hesitate to contact me. With my thanks once again & my best regards."
"My great grand-father's Breguet was given to me by my father for my 21st birthday. 30 years later, post restoration by SHWR, it is in far better shape than I have ever seen it. SHWR's craftsmanship is immaculate. The firm is polite, professional and honest. Outstanding - I cannot recall another occasion when I have been so favourably impressed."
"I have just had my 1934 Rolex Oyster repaired. From start to finish I had full confidence in every one I had contact with at Steven Hale. They have been very efficient in identifying the problems at the initial examination and dealing with them as promised. There were no nasty surprises and unexpected complications along the way. Because of the age of my watch, spares are not available, and new parts have had to be made - all very expertly done. They even polished the gold case and my 86yr old watch now looks as good as new. You can certainly trust these people with your precious timepieces."
"Fantastic job repairing a family heirloom pocket watch which will now return home to Namibia.
The service was superb with detailed repair and service quote. Communication throughout was equally great leaving you with the confidence that you watch is in the best possible hands."
"I had bought a 1970s Pepsi GMT at auction and it needed some work. The lume on the hands was breaking up. Rolex UK wanted some hilarious price and threatened to replace the hands with new ones if their work failed - all at my expense of course. Steven Hale and co managed to repair the hands and maintain the original patina of the 40 plus year old watch which was of course crucial! Highly recommended."
"These are watch lovers and it shows. Their meticulous craftsmanship and expertise make them unique in London and I suspect that only in Switzerland may their equivalents be found. The experience of Steven Hale Watch Restoration begins with the talented and charming individuals who are client facing in South Molton Street and who instil a confidence that is consequently fully fulfilled. This firm represents unequalled talent in its field as well as exceptional client service. I have seldom recommended anyone with greater conviction."