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All you need to know about Steven Hale and the world of watches

Anniversary Celebrations for Steven Hale Watch Repairs

September is a big month for many of us, signalling the end of summer / back to school – and for the team at Steven Hale Watch Repairs it marks our anniversary. This week we celebrate a landmark 15 years!

15 years of independent quality watch repairs

It was back in 2005 that our founder, Steven Hale, decided to risk all by setting up his own expert watch repair and restorations for luxury watch brands including Rolex, Patek Philippe, Omega, Tag Heuer, Zenith, Dior, Hublot, Vacheron Constantin and more.

How it all started

After extensive training at the Watches of Switzerland Training & Education Program (WOSTEP) Steven worked at the classic watch restoration department of Somlo Antiques, in central London’s Piccadilly Arcade.

Sensing an opportunity and driven by the desire to run his own business, Steven left after 16 years, accompanied by three of his colleagues. Steven had not only his own family to feed but those of three expert watchmakers!

Luckily Steven’s reputation for expert watch repairs to the finest modern luxury watches and vintage pocket watches ensured a steady flow of enquiries, keeping him and his colleagues busy from day one

Over the next few years, the team worked out of cramped premises in Mayfair before the next major opportunity presented itself.

A Purpose-Built Workshop

One evening whilst out walking near his home. Steven saw a run-down builder’s yard for sale, tucked behind the houses. Hard to see from the main road, these dilapidated buildings were transformed to be the workshop Steven had always dreamed of.

It would be nice to say just a few months later Steven and his team moved in to 2500sq ft of purpose-built accommodation over two floors. However, the purchase, planning and rebuilding took 2 long years and was not completed until 2015.

The SHWR facilities can now accommodate twelve watchmakers, two polishers and one administrator with a further two sales staff at our new Mayfair showroom.

Rolex Accreditation

SHWR is the only UK watch repair workshop to receive the highest level of Rolex Accreditation. Take your watch to Rolex for repairs and quite often it will be sent on to SHWR for our expert eye.

We are Level 3 Approved with Omega and have a level 3 trained Patek Philippe watch maker and hold official account status with Tag Heuer, Hublot & LVMH brands.  You can trust in our watchmaker’s skills to bring your worn or damaged watch back to life.

What does the future hold?

SHWR has continued its steady growth and in addition to watch servicing we now offer a wide range of pre-owned high-end watches for sale from our Mayfair showroom. If you are looking for a very tax efficient and stylish investment that continues to give pleasure year after year, then you can’t go wrong with a luxury watch.

Every watch we sell has been fully serviced and comes with a two-year guarantee. You can view our range of pre-owned watches for sale here.  

Send your watch for servicing with FREE P&P

During the recent Lockdown we adapted by offering a free insured post & packaging service, allowing customers to send their watches to us from across the UK, rather than visiting in person. Now we can inspect and provide detailed estimates for repairs wherever you live. Request your free pack here >

Steven Hale, providing expert servicing, repairs and sales of modern and vintage quality watches.

If you would like your watch valued for insurance or for sale, our experts will be delighted to help. We can also advise on essential servicing and repairs to keep your watch in top working order.

Contact us now on 0207 495 3439 or email us at


What our customers had to say

"My great grand-father's Breguet was given to me by my father for my 21st birthday. 30 years later, post restoration by SHWR, it is in far better shape than I have ever seen it. SHWR's craftsmanship is immaculate. The firm is polite, professional and honest. Outstanding - I cannot recall another occasion when I have been so favourably impressed."


What our customers had to say

"I have just had my 1934 Rolex Oyster repaired. From start to finish I had full confidence in every one I had contact with at Steven Hale. They have been very efficient in identifying the problems at the initial examination and dealing with them as promised. There were no nasty surprises and unexpected complications along the way. Because of the age of my watch, spares are not available, and new parts have had to be made - all very expertly done. They even polished the gold case and my 86yr old watch now looks as good as new. You can certainly trust these people with your precious timepieces."


What our customers had to say

"Fantastic job repairing a family heirloom pocket watch which will now return home to Namibia.
The service was superb with detailed repair and service quote. Communication throughout was equally great leaving you with the confidence that you watch is in the best possible hands."


What our customers had to say

"I had bought a 1970s Pepsi GMT at auction and it needed some work. The lume on the hands was breaking up. Rolex UK wanted some hilarious price and threatened to replace the hands with new ones if their work failed - all at my expense of course. Steven Hale and co managed to repair the hands and maintain the original patina of the 40 plus year old watch which was of course crucial! Highly recommended."


What our customers had to say

"These are watch lovers and it shows. Their meticulous craftsmanship and expertise make them unique in London and I suspect that only in Switzerland may their equivalents be found. The experience of Steven Hale Watch Restoration begins with the talented and charming individuals who are client facing in South Molton Street and who instil a confidence that is consequently fully fulfilled. This firm represents unequalled talent in its field as well as exceptional client service. I have seldom recommended anyone with greater conviction."