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To give you the fullest information about Steven Hale, we are pleased to answer essential questions about how to deal with us with regards to payment and other matters. If we don’t answer your question here, please send us your query. click here >
We accept PayPal, VISA, MasterCard, Switch, Solo, Delta, cheques or cash.
With the gradual lifting of restrictions you can collect your watch by arrangement from either our London Showroom or Watford workshop. Alternatively we can return your watch by post. The cost for return postage, packing and insurance will be added to your quote.
Be aware that restrictions apply on the shipping of certain brands to some countries, so please contact us prior to purchase.
Please note that items purchased will not be dispatched until payment is received.
No, not all of them. We service all our watches to give a guarantee of working order, occasionally repairing or replacing worn-out parts if necessary (we have an excellent stock of genuine spares, so as to maintain the authenticity of a watch both inside and out). Our in-house Swiss-trained case restorer re-finishes all the cases, using factory techniques and finishes to attain the same state in which the watch would originally have left the makers. On occasions, if a dial or other external watch part is damaged, we may undertake some sensitive cosmetic restoration.
We personally guarantee all watches repaired or sold by us for a period of two years. Watches for sale have been thoroughly checked inside and out to verify their authenticity. All the images on our website are taken in-house and are of the watch being offered; further images are available on request.