FREQUENTLY ASKED QUESTIONS

Your most important enquiries – answered!

FIND OUT ESSENTIAL INFORMATION RIGHT HERE

What you need to know about Steven Hale

To give you the fullest information about Steven Hale, we are pleased to answer essential questions about how to deal with us with regards to payment and other matters. If we don’t answer your question here, please send us your query. click here >

How can I pay for items or repairs?

We accept PayPal, VISA, MasterCard, Switch, Solo, Delta, cheques or cash.

  • Payment by cheque – please be advised that cheques will need to be cleared before purchases are made available for collection. Please allow five working days for your cheque to clear through the banking system.
  • Payment by cash - cash is only accepted in-house; please do not send cash payments through the post.
  • Payment by card – please note that we DO NOT take Amex payments. There is no additional cost for debit card payments.

How will you return my watch to me?

With the gradual lifting of restrictions you can collect your watch by arrangement from either our London Showroom or Watford workshop. Alternatively we can return your watch by post. The cost for return postage, packing and insurance will be added to your quote.

Be aware that restrictions apply on the shipping of certain brands to some countries, so please contact us prior to purchase.

Please note that items purchased will not be dispatched until payment is received.

Are all of the watches for sale restored?

No, not all of them. We service all our watches to give a guarantee of working order, occasionally repairing or replacing worn-out parts if necessary (we have an excellent stock of genuine spares, so as to maintain the authenticity of a watch both inside and out). Our in-house Swiss-trained case restorer re-finishes all the cases, using factory techniques and finishes to attain the same state in which the watch would originally have left the makers. On occasions, if a dial or other external watch part is damaged, we may undertake some sensitive cosmetic restoration.

What guarantee comes with the watch?

We personally guarantee all watches repaired or sold by us for a period of two years. Watches for sale have been thoroughly checked inside and out to verify their authenticity. All the images on our website are taken in-house and are of the watch being offered; further images are available on request.

What our customers had to say

"My great grand-father's Breguet was given to me by my father for my 21st birthday. 30 years later, post restoration by SHWR, it is in far better shape than I have ever seen it. SHWR's craftsmanship is immaculate. The firm is polite, professional and honest. Outstanding - I cannot recall another occasion when I have been so favourably impressed."

edward

What our customers had to say

"I have just had my 1934 Rolex Oyster repaired. From start to finish I had full confidence in every one I had contact with at Steven Hale. They have been very efficient in identifying the problems at the initial examination and dealing with them as promised. There were no nasty surprises and unexpected complications along the way. Because of the age of my watch, spares are not available, and new parts have had to be made - all very expertly done. They even polished the gold case and my 86yr old watch now looks as good as new. You can certainly trust these people with your precious timepieces."

venessa

What our customers had to say

"Fantastic job repairing a family heirloom pocket watch which will now return home to Namibia.
The service was superb with detailed repair and service quote. Communication throughout was equally great leaving you with the confidence that you watch is in the best possible hands."

ANNE

What our customers had to say

"I had bought a 1970s Pepsi GMT at auction and it needed some work. The lume on the hands was breaking up. Rolex UK wanted some hilarious price and threatened to replace the hands with new ones if their work failed - all at my expense of course. Steven Hale and co managed to repair the hands and maintain the original patina of the 40 plus year old watch which was of course crucial! Highly recommended."

Johan

What our customers had to say

"These are watch lovers and it shows. Their meticulous craftsmanship and expertise make them unique in London and I suspect that only in Switzerland may their equivalents be found. The experience of Steven Hale Watch Restoration begins with the talented and charming individuals who are client facing in South Molton Street and who instil a confidence that is consequently fully fulfilled. This firm represents unequalled talent in its field as well as exceptional client service. I have seldom recommended anyone with greater conviction."

FRANK