ESSENTIAL INFORMATION

Invaluable information about Steven Hale - and more

FREQUENTLY ASKED QUESTIONS AND A GLOSSARY OF HOROLOGY TERMS

Find out all you need to know about how we work – and how watches work!

To give you the fullest information about Steven Hale, we are pleased to answer essential questions about how to deal with us with regard to payment and other matters - plus we’ve provided you with a list of principal horological terms which we’re sure you’ll find useful!

What our customers had to say

"My wife brought the watch back today and It's really fantastic to see it working like new and looking like new. I really appreciate that you didn't polish the housing too much and it  has a real feel of authenticity about it with the combination of refurbished internals and original casing.  I'm really delighted with the result, it's great to have something from nearly 100 years ago to hold and describe for the next generation"

DAVID EDGE

What our customers had to say

Just to say how pleased I am to have my watch back and that it is keeping perfect time for the first time since I bought it some 68 years ago.  My congratulations to the team who have given it the ability to keep working accurately for more years. Thank you all.

Brian Hugo

What our customers had to say

Watch arrived safely this morning thank you and it looks stunning just have to have it adjusted strap wise. Thank you for your wonderful service i shall certainly use you guys again and reccomend you.

Anthony Haire

What our customers had to say

I collected the watch on 11 August, as you know.  It is a pleasure to have it back in full working order and looking as good as new.  How it came to be so damaged, I do not know.  The crystal and dial are fresh and clean in striking contrast to their previous condition.  The watch was my grandfather’s silver wedding anniversary present to my grandmother.  It was with her when she and my grandfather were deported from Guernsey to Germany in 1943 and returned with her to Guernsey in 1945.  The watch will pass to my granddaughter in a few years’ time.Please pass my thanks and appreciation for his work to the watchmaker.

Peter Boon